Homeey Ltd. 14-Day Return Policy

At Homeey Ltd., customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward 14-day return policy.

Eligibility for Returns:

• Items must be returned within 14 days from the date of delivery.
• Products must be unused, in their original packaging, and in the same condition as when received.
• Proof of purchase, such as a receipt or order confirmation, is required.

Non-Returnable Items:

• Gift cards
• Custom-made or personalized items
• Items marked as final sale

Return Process:

1. Initiate a Return: Contact our customer service team at support@homeey.co.uk within 14 days of receiving your order to initiate a return. Please provide your order number and reason for the return.
2. Receive Return Authorization: Our team will provide you with a return authorization number and detailed instructions on how to return your item.
3. Ship Your Item: Securely pack the item in its original packaging, include the return authorization number, and send it to the address provided by our customer service team. Customers are responsible for return shipping costs.
4. Inspection and Refund: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved returns will be processed within 14 business days, and a credit will automatically be applied to your original method of payment.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at support@homeey.co.uk with details and photos of the issue. We will work with you to resolve the problem promptly.

Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

For any questions or further assistance, please contact our customer service team at support@homeey.co.uk. Thank you for shopping with Homeey Ltd.!